ARTISTERN Privacy Policy
Last updated: 14 June 2026
This Privacy Policy describes how Artistern (the “Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from artistern.com (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”).
Artistern is operated by Mohammadjavad Motekallem trading as Artistern (ABN 25399274717), located in Victoria, Australia.
By using or accessing any of the Services, you agree to this Privacy Policy. If you do not agree, please do not use or access the Services.
Nothing in this Privacy Policy limits your rights under applicable privacy legislation.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes.
When we do, we will:
- Post the revised version on this page
- Update the “Last updated” date
- Take any additional steps required by applicable law
Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.
- How We Collect and Use Your Personal Information
We collect personal information to provide, operate, and improve our Services.
The type of data we collect depends on how you interact with our Site and may include information necessary for:
- Communicating with you about inquiries, purchases, or services
- Providing and improving our offerings
- Processing payments and fulfilment
- Fraud detection and prevention
- Complying with legal and regulatory obligations
- Protecting our business, artists, and users
We collect only information that is reasonably necessary for our business functions.
- What Personal Information We Collect
3.1 Information You Provide Directly
- Contact details: name, address, phone number, email
- Order details: billing/shipping address, payment confirmation
- Account information: username, password (if you create an account)
- Customer support: messages, attachments, or correspondence
- Art submissions or collaborations: portfolio materials, artist details, or business information
3.2 Information Collected Automatically
When you visit our Site, we automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Usage data and interactions
- Pages viewed and navigation patterns
This information helps us:
- Operate the website securely
- Improve performance
- Prevent fraud and misuse
- Analyse user behaviour for service enhancement
3.3 Information from Third Parties
We may receive limited information from:
- Payment processors (e.g., Stripe, PayPal, or selected payment gateways)
- Shipping partners for delivery updates
- Analytics providers (e.g., Google Analytics)
- Advertising or marketing partners (where applicable)
We do not store full credit card numbers or sensitive payment authentication data.
- How We Use Your Information
We use personal information for the following purposes:
- Fulfilling orders and providing Services
- Processing and verifying payments
- Communicating order updates
- Responding to inquiries
- Providing customer support
- Marketing and promotional messages (if you have opted in)
- Fraud detection and identity verification
- Security monitoring
- Legal compliance and dispute resolution
We may process personal information where reasonably necessary for our legitimate business interests, provided those interests do not override your privacy rights.
- Cookies and Tracking
We use cookies and similar technologies to:
- Remember preferences
- Improve website functionality
- Analyse site usage
- Enhance performance and security
You may disable cookies in your browser settings. However, certain features of the Site may not function properly if cookies are disabled.
- How We Disclose Personal Information
We may disclose personal information to:
- Service providers assisting with payment processing, analytics, fulfilment, hosting, or IT support
- Shipping carriers and logistics providers
- Professional advisors (e.g., accountants, lawyers)
- Law enforcement or regulators where legally required
- Successors in the event of a business sale, merger, or restructuring
We do not sell personal information.
We do not share sensitive personal data for profiling or behavioural advertising.
- User-Generated Content
If you post public content (including art submissions, reviews, testimonials, or comments), that information may become publicly accessible.
We are not responsible for how third parties may use publicly available information.
You should exercise caution before posting personal information publicly.
- Third-Party Links
Our Site may contain links to external websites or services.
We are not responsible for:
- The privacy practices of third parties
- External website content
- Security practices outside our control
We encourage you to review their privacy policies before interacting with those services.
- Children’s Privacy
Our Services are not directed at children under 16 years old.
We do not knowingly collect personal information from minors.
If we become aware that we have collected personal information from a minor without appropriate consent, we will take reasonable steps to delete it.
Parents or guardians may contact us to request removal of a child’s information.
- Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online transmission or electronic storage method is completely secure.
We retain personal information only for as long as necessary to:
- Fulfil the purposes described in this Policy
- Comply with legal obligations (including Australian tax and financial record requirements)
- Resolve disputes
- Enforce agreements
Typical retention periods may include:
- Order and transaction records: up to 7 years (for tax compliance)
- Account data: until deletion request or inactivity
- Marketing data: until opt-out
- Your Rights
Depending on your location, you may have rights to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion (subject to legal retention obligations)
- Withdraw consent where processing is based on consent
- Restrict or object to certain processing
- Opt out of promotional communications
To exercise your rights, contact us using the details below.
We may require identity verification before responding to requests.
- Complaints
If you believe your privacy rights have been infringed, please contact us first so we can investigate and attempt to resolve the matter.
If unresolved, Australian residents may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
If you reside in another jurisdiction, you may contact your local data protection authority.
- International Transfers
Your information may be processed or stored outside your country of residence where our service providers operate.
When we transfer personal information internationally, we take reasonable steps to ensure that recipients handle your information in accordance with applicable privacy laws and provide an adequate level of protection.
Such safeguards may include contractual protections, security assessments, or reliance on legally recognised transfer mechanisms.
- Applicable Laws
This Privacy Policy aligns with:
- The Australian Privacy Act 1988 (Cth)
- The Australian Privacy Principles (APPs)
- The General Data Protection Regulation (GDPR), where applicable
- Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us:
Email: support@artistern.com